Author: Jasdeep Mann

Epic consulting workflow overview

Complete Epic Software Module Overview

Posted on | by Jasdeep Mann

A Strategic Guide for Health Systems and Epic Consulting Teams

Epic Systems is the leading electronic health record platform for large health systems, academic medical centers, and integrated delivery networks. Its strength lies in a unified suite of modules that share a single patient record across clinical, operational, and financial workflows. For healthcare leaders, understanding the structure of Epic’s ecosystem is essential to guide implementation priorities, align workflows, and evaluate Epic consulting partners effectively.

Core Clinical Care Modules

EpicCare Ambulatory

EpicCare Ambulatory is the foundation of Epic’s outpatient platform. It supports comprehensive visit documentation, e-prescribing, and results review for primary and specialty clinics. SmartTools such as SmartPhrases and SmartTexts streamline documentation, while specialty-specific templates improve note accuracy. Integration with MyChart enables direct patient communication and appointment management.

EpicCare Inpatient (ClinDoc)

ClinDoc powers inpatient documentation for nurses, physicians, and care teams. It captures assessments, progress notes, medication administration, and discharge planning. Decision support tools guide clinical care, and Rover mobile integration enables bedside charting. ClinDoc forms the core of hospital documentation and is one of the first modules implemented in Epic go-lives.

ASAP Emergency Department

ASAP is designed for emergency departments managing rapid patient throughput. It features a real-time track board, triage workflows, time-stamped documentation, and critical condition alerts. Integration with order sets and best practice advisories supports fast, evidence-based decision-making and seamless transitions from ED to inpatient care.

OpTime and Anesthesia

OpTime manages surgical scheduling, case documentation, and OR logistics, while Anesthesia captures intraoperative vitals, medication administration, and recovery data. These modules work together to streamline perioperative workflows, improve charge accuracy, and enhance patient safety across surgical services.

Stork Obstetrics

Stork supports pregnancy and delivery care, connecting prenatal documentation, labor tracking, and postpartum follow-up. Integration with fetal monitoring devices and newborn records ensures a continuous care experience for both mother and baby.

Ancillary and Specialty Modules

Beacon Oncology

Beacon supports chemotherapy and cancer care management. It standardizes protocols, monitors cumulative drug dosing, and integrates with Willow Pharmacy for accurate medication tracking. Oncology teams use Beacon to manage treatment plans and ensure patient safety throughout therapy cycles.

Cupid Cardiology

Cupid unites diagnostic and procedural cardiology data. It supports echocardiography, cardiac catheterization, and electrophysiology documentation, integrating directly with PACS for image management and structured reporting.

Radiant Radiology

Radiant serves as Epic’s radiology information system, handling scheduling, image tracking, and result distribution. It automates follow-up workflows and integrates with diagnostic imaging systems for seamless results review.

Beaker Laboratory

Beaker provides a complete laboratory information system for both clinical and anatomic pathology. It supports specimen tracking, quality control, and automated result delivery. Integration with other Epic modules ensures test results appear instantly in provider workflows.

Willow Pharmacy

Willow centralizes medication management across inpatient and outpatient settings. It integrates with dispensing cabinets, supports e-prescribing, and provides drug interaction alerts. This module is essential for safe, closed-loop medication administration.

Bugsy Infection Control

Bugsy automates infection prevention and regulatory reporting. It monitors lab data for early signs of infection, identifies isolation needs, and tracks healthcare-associated infection metrics for compliance and safety improvement.

Access and Revenue Cycle Modules

Prelude and Grand Central

Prelude manages patient registration and insurance verification, while Grand Central handles admissions, transfers, and discharges. Together, they provide the foundation for patient access, identity management, and accurate billing downstream.

Cadence Scheduling

Cadence optimizes provider scheduling and patient access. It supports provider templates, self-scheduling through MyChart, and automated rescheduling via Fast Pass. Efficient scheduling improves throughput and provider utilization.

Resolute Professional and Hospital Billing

Resolute manages both facility and professional billing. It automates charge capture, claim creation, and denial management. Integration with clinical modules ensures accurate reimbursement and financial transparency.

Charge Router

Charge Router links clinical documentation to billing. It validates and routes charges from source modules like OpTime, ClinDoc, and Radiant, reducing manual work and ensuring compliance.

Tapestry Managed Care

Tapestry supports organizations operating managed care or value-based contracts. It manages member eligibility, claims adjudication, and network relationships while linking financial and clinical performance metrics.

Patient Engagement and Mobile Tools

MyChart Patient Portal

MyChart provides patients with secure online access to their health information. Patients can view results, request refills, message providers, and pay bills through desktop or mobile apps. The portal supports digital engagement and continuity of care.

MyChart Bedside

MyChart Bedside extends engagement to inpatients through tablets displaying schedules, test results, and educational materials. It enhances patient experience and communication during hospitalization.

Haiku, Canto, and Rover

Haiku and Canto enable mobile access for physicians, while Rover supports nurses and ancillary staff with barcode medication administration and real-time documentation. These apps improve efficiency by bringing the EHR directly to the point of care.

Analytics and Population Health

Healthy Planet

Healthy Planet supports population health management and value-based care initiatives. It identifies at-risk patients, tracks quality measures, and integrates care management workflows. Organizations use it to manage chronic conditions and meet ACO goals.

Cogito and Caboodle

Cogito is Epic’s analytics engine, and Caboodle is its enterprise data warehouse. Together, they enable real-time dashboards, predictive analytics, and operational reporting. These modules help executives monitor performance and make data-driven decisions.

SlicerDicer

SlicerDicer allows clinicians and analysts to create self-service reports and explore data visually. It is commonly used for quality improvement, research, and operational trend analysis without the need for advanced technical skills.

Interoperability and Integration

Care Everywhere

Care Everywhere facilitates the secure exchange of health information between Epic and non-Epic organizations. It supports query-based and push-based record sharing, ensuring that patient data follows the individual across health systems.

Epic on FHIR

Epic’s FHIR APIs enable third-party app integration. These standards-based connections support innovation in patient engagement, remote monitoring, and analytics without compromising security.

EpicCare Link

EpicCare Link provides community partners with web-based access to patient data. It strengthens referral coordination and collaboration with external physicians, improving continuity of care.

Implementation Sequencing for Health Systems

Most health systems implement Epic in a phased approach that prioritizes operational stability and clinical adoption. A typical sequence includes:

  1. Core Access and Registration: Prelude, Grand Central, Cadence

  2. Foundational Clinical: EpicCare Ambulatory, EpicCare Inpatient, ASAP

  3. Perioperative and Pharmacy: OpTime, Anesthesia, Willow

  4. Ancillary Systems: Beaker, Radiant, Cupid, Beacon

  5. Revenue Cycle: Resolute, Charge Router, Tapestry

  6. Patient Engagement: MyChart, MyChart Bedside

  7. Analytics and Population Health: Healthy Planet, Cogito, SlicerDicer

  8. Mobile and Integration: Haiku, Canto, Rover, Care Everywhere, FHIR APIs

Strong Epic consulting guidance ensures each phase aligns with organizational readiness, governance structures, and clinical workflow design. Experienced consultants help tailor training programs, build personalization strategies, and measure adoption through Epic’s Signal data and reporting dashboards.

The Role of Epic Consulting

Effective Epic implementation depends on more than technology. Success comes from aligning system capabilities with clinical workflows and organizational goals. Epic consulting partners bring deep knowledge of system configuration, change management, and physician engagement. They help ensure that teams are trained, workflows are optimized, and adoption metrics are measurable and sustainable.

Conclusion

Epic’s ecosystem spans every dimension of healthcare operations, connecting patient access, documentation, analytics, and engagement within one platform. Understanding how each module fits together enables leaders to prioritize investments, streamline workflows, and improve outcomes.

Health systems that approach implementation strategically—and partner with experienced Epic consulting teams—achieve stronger adoption, better clinician satisfaction, and sustainable improvements in care quality and efficiency. Engaging consultants who understand both the clinical and operational sides of Epic ensures that technology truly enhances care delivery.

ReMedi Health Solutions Launches AI Vendor Selection Advisory Service

Posted on | by Jasdeep Mann

Physician-Led Firm Combines Clinical Expertise with Technical Assessment to Guide Healthcare AI Investments

This press release was originally published on BusinessWire. To read the original release, click here.

HOUSTON — ReMedi Health Solutions, a nationally recognized physician-led healthcare IT consulting firm, today announced the launch of its AI Vendor Selection Advisory service line, designed to help healthcare organizations make intelligent economic and strategic decisions about implementing artificial intelligence solutions across clinical and operational environments.

The new service addresses the rapidly evolving healthcare AI market, where health systems face overwhelming vendor claims spanning ambient clinical documentation, clinical decision support, population health management, Smart Hospital technologies, operational optimization, and revenue cycle solutions. ReMedi’s offering leverages the firm’s clinician-centric approach, combining ground-level physician and nurse assessments with systematic technical and economic evaluation.

“Healthcare AI adoption is accelerating, but the wrong choice can waste millions, disrupt workflows, and create significant risk,” said Rajeeb Khatua, MD, Chief Operating Officer of ReMedi Health Solutions. “Our service ensures health system investments align with clinical priorities, compliance requirements, and operational goals.”

Comprehensive Five-Phase Methodology

ReMedi’s approach includes stakeholder needs assessment, market analysis and vendor identification, comparative technical evaluation, pricing analysis with contract negotiation support, and implementation roadmap development. Each vendor undergoes detailed assessment across functionality, EHR integration, data security, user experience, ROI potential, and regulatory compliance.

The service evaluates solutions across six key categories: ambient clinical scribes for documentation automation, clinical decision support AI for predictive analytics, population health AI for risk stratification, Smart Hospital platforms for quality metrics improvement and nurse workload reduction, operational AI for workflow optimization, and revenue cycle AI for claim optimization.

Clinical Expertise and Proven Results

ReMedi’s unique positioning stems from its physician-founded structure, with more than half of the multidisciplinary team comprising health system executives including CMIOs, CNIOs, practicing physicians, nurses, and pharmacists. The team brings over 75 years of combined executive experience supporting healthcare systems across 25 states.

“Our clinical foundation allows us to understand real-world provider challenges and assess how AI tools will perform in actual clinical environments,” explained Dr. Khatua.

The firm addresses critical implementation challenges including clinical safety assurance, regulatory compliance frameworks, EHR integration requirements, and comprehensive total cost of ownership analysis beyond licensing fees.

The AI Vendor Selection Advisory service is immediately available nationwide.

About ReMedi Health Solutions

ReMedi maintains a 95.8 KLAS Research rating for Personalization and Optimization services and has earned recognition as #165 on the Inc. 5000 fastest-growing companies list. The company has served as a member of CHIME and the KLAS Arch Collaborative. ReMedi specializes in Epic Systems, Oracle Health, and EHR implementations, with extensive experience in system selection advisory, physician go-live support, personalization, and optimization.

Contacts

Media & Clinical Executive Contact:
Rajeeb Khatua, MD
Chief Operating Officer
info@remedihs.com

Transforming Epic Challenges into Clinical Success

Posted on | by Jasdeep Mann

A Physician-Led Approach to Epic Consulting & EHR Excellence

The promise of electronic health records was simple: digitize healthcare to improve patient care, streamline workflows, enhance clinical efficiency, and improve interoperability between systems. Yet today, physicians spend up to two-thirds of their workday clicking through Epic rather than caring for patients. Nurses report feeling buried under documentation demands. And healthcare systems struggle with clinician burnout at unprecedented levels.

These aren’t just statistics. They’re the daily reality for thousands of clinicians navigating Epic implementations and optimizations across the country. At ReMedi Health Solutions, our physician-led Epic consulting team has witnessed these challenges firsthand, having supported over 45 healthcare systems through major Epic transformations and large-scale implementations and optimizations. We understand these pain points because we’ve lived them, both as practicing clinicians and as informaticists leading these complex healthcare IT consulting projects.

The Five Critical Challenges and How to Overcome Them

1. Breaking Free from Redundant, Unoptimized Workflows

Epic’s power lies in its configurability, yet many organizations simply digitize paper processes without reimagining workflows for the digital environment. The result? What we call “death by a thousand clicks,” where ordering a simple medication or reviewing an allergy requires navigating multiple screens.

Recent studies reveal that Epic’s standard builds often fail to align with specialty-specific needs¹. What works for internal medicine may create friction for oncology or emergency departments. This one-size-fits-all approach forces clinicians into workflows that feel redundant and disconnected from actual patient care.

The ReMedi Approach: Our physician informaticists don’t just teach Epic functionality. They reimagine workflows from a clinical perspective. Through our specialty-specific Epic optimization services, studies show that customizing workflows for each department’s unique needs can reduce documentation time by up to 36%². Our team of physicians, nurses, and pharmacists understands that efficient workflows must reflect how care is actually delivered, not how a system thinks it should be delivered.

2. Epic Software Training: Transforming Training from Burden to Empowerment

Traditional Epic training often fails clinicians. One-time classroom sessions can’t prepare providers for the complexity of real-world clinical scenarios. Nearly 40% of nurses report their Epic training was inadequate, with 42% saying it wasn’t tailored to their specific workflows³.

Without ongoing support, clinicians resort to inefficient workarounds or flood IT departments with help tickets. The knowledge gap between what Epic can do and what users know how to do becomes a chasm that swallows productivity and morale.

The ReMedi Approach: We pioneered the peer-to-peer Epic training model because we believe clinicians learn best from clinicians. Our Epic-certified physicians speak the same clinical language, understand the same pressures, and can translate technical capabilities into practical workflows. In our recent partnership with a leading oncology center, this physician-to-physician support model maintained patient volumes during go-live (an achievement rarely seen in major Epic system implementations).

Our Epic software training methodology has consistently achieved a 99% increase in clinician confidence post-training and a significant decrease in educational-related tickets during go-live support.

3. Unlocking the Power of Epic Personalization

Research demonstrates significant underutilization of Epic’s personalization features, with many clinicians missing out on SmartPhrases, customized order sets, and preference lists that could save hours weekly². They’re using Epic with default settings, leaving powerful efficiency tools untapped.

The most satisfied Epic users heavily leverage personalization features. At UC Davis Health, physicians who completed personalization training reduced after-hours charting by 25 hours per month and improved their Epic efficiency scores by 24%⁴. Yet most organizations lack structured personalization programs, leaving clinicians to figure it out alone (if they have time).

The ReMedi Approach: Our Epic Personalization and User Settings Labs (USL) aren’t just training sessions. They’re transformation experiences. Through one-on-one sessions with our physician consultants, providers learn to create custom note templates with SmartPhrases, build personalized order sets, optimize preference lists, and configure SmartSets for their specific practice patterns.

At UT Health, we provided Epic personalization support to over 2,000 physicians across 80+ specialties. Our clinically-driven approach ensures that Epic works the way physicians work, not the other way around. We’ve seen providers who thought Epic was their enemy become advocates after discovering how personalization can streamline their daily practice.

4. Creating Communication Channels That Actually Work

Sixty-five percent of nurses feel they have no voice in EHR changes at their organization⁵. This disconnect between end-users and decision-makers creates a vicious cycle: clinicians encounter daily frustrations, have no effective way to communicate them, and eventually disengage from the system entirely.

When feedback disappears into a void, minor issues fester into major problems. Organizations miss opportunities to improve workflows, address safety concerns, and boost satisfaction. The technology meant to connect healthcare instead creates silos between those who use it and those who manage it.

The ReMedi Approach: Our clinical help desk and Epic support services revolutionize post-implementation support. By creating dedicated support channels for providers, nursing, and front desk staff (all answered with clinical peer oversight), we ensure that every concern is understood and addressed by someone who speaks the same language.

In one large East Coast health system, our clinical help desk handled over 6,000 calls monthly with a 70% first-call resolution rate and just 23-second average response time. But more importantly, we created a feedback loop where clinical insights directly inform system improvements. Our Power BI dashboards provide real-time visibility into user challenges, enabling rapid response to emerging issues.

5. Conquering the Administrative Avalanche

The numbers are staggering: physicians handle 43 prior authorization requests weekly, spending 12 hours on these administrative tasks alone⁶. Add lengthy documentation requirements, endless InBasket messages, and medication refills, and it’s no wonder 75% of healthcare professionals feel documentation demands impede patient care⁷.

EHR-related administrative burden directly correlates with higher burnout rates, medical errors, and clinician turnover. The technology meant to support clinical excellence has become its greatest obstacle.

The ReMedi Approach: We attack administrative burden from multiple angles. Our Epic optimization and consulting services identify and eliminate unnecessary documentation requirements, streamline InBasket workflows, and implement protocol-driven systems that appropriately distribute tasks across care teams.

During implementations, our hybrid Epic go-live support model (combining on-site physician informaticists with virtual support teams) ensures clinicians never feel abandoned with administrative challenges. We’ve deployed innovative solutions like AI-enhanced support tools that resolved over 1,100 queries on-demand during a large health system go-live, preventing small issues from becoming documentation disasters.

Healthcare IT Consulting Built on Clinical Understanding

What sets ReMedi’s Epic consulting services apart isn’t just our offerings. It’s our perspective. Our leadership team has walked in your clinicians’ shoes. We’ve felt the frustration of newly configured systems, the exhaustion of documentation and click burden, and the satisfaction of finally getting Epic to work as desired.

This clinical DNA infuses everything we do, from our initial workflow assessments to our post-live optimization services. We don’t just implement Epic; we transform it into a tool that enhances rather than hinders clinical practice. Our comprehensive Epic service lines (advisory, training, personalization, go-live support, optimization, and clinical help desk) each address specific pain points while working together to create sustained success.

As proud members of the KLAS Arch Collaborative, we leverage data-driven insights to continuously improve our Epic consulting methodologies. Our 95.8 overall KLAS score reflects not just technical competence, but our unwavering commitment to clinician satisfaction and patient care.

The Path Forward: Expert Epic Consulting for Your Organization

Epic’s challenges are real, but they’re not insurmountable. With the right healthcare IT consulting approach (one that prioritizes clinical workflows, peer-to-peer support, and continuous optimization), Epic can fulfill its promise of enhanced patient care and clinical efficiency.

At ReMedi, we believe every click should have clinical value. Every workflow should reflect how care is actually delivered. And every clinician should feel empowered, not burdened, by their EHR. When we get Epic right, we don’t just improve metrics. We restore joy to the practice of medicine.

Ready to transform your Epic challenges into clinical success? Let’s start a conversation about how our physician-led Epic consulting and training services can make the difference for your organization.

For more information about ReMedi Health Solutions and our comprehensive Epic consulting services, contact us at info@remedihs.com or explore www.remedihs.com.

References:

  1. Tang et al. BMJ Health & Care Informatics. 2025. Epic Implementation User Experiences.
  2. Chen JG, et al. JMIR Formative Res. 2025. Outcomes of an Advanced Epic Personalization Course.
  3. Healthcare Dive. 2024. Nurse EHR Satisfaction & Burnout Report (KLAS).
  4. UC Davis Health. 2019. Physician Efficiency Program Results.
  5. Healthcare Dive. 2024. Clinical Documentation Burden Survey (AMIA).
  6. AMA. 2024. Prior Authorization Physician Survey.
  7. Downing NL, et al. NAM Perspectives. 2022. EHR Optimization and Clinician Well-Being.

Transforming EHR Adoption with Peer-Led Personalization

Posted on | by Jasdeep Mann

Discover How a Leading Northeast Health System Achieved 97.8% Physician Satisfaction with Epic Personalization

Transforming Provider Readiness from 61.8% to 95% Confidence Through Physician-Led Training

When a major Northeast health system with 2,500+ physicians across 20+ facilities faced Epic implementation, traditional training methods weren’t enough. With physician readiness averaging just 61.8% and 33% rating themselves as unprepared, they needed a different approach.

ReMedi Health Solutions delivered a breakthrough physician-to-physician personalization model that transformed their Epic adoption:

Exceptional Results:

  • 97.8% satisfaction rating for ReMedi physician coaches
  • 96.3% satisfaction with personalization sessions overall
  • 95.9% of physicians recommended sessions to colleagues
  • 30.4% increase in Epic readiness after a single session
  • 5,000+ personalization sessions delivered across 100+ specialties

The Secret? Clinical Expertise at Scale: Our hybrid virtual and in-person model enabled 350+ sessions per day during peak periods, while maintaining the clinical depth that drives real adoption. Real-time analytics tracked every metric—from session completion to physician confidence levels.

“I had the pleasure of receiving my Epic Personalization training from a ReMedi Physician who was both patient and incredibly informative. They clearly explained the purpose of each icon, guided me through the process, and even anticipated my needs when I wasn’t sure what to ask. His ability to tailor the training to my role within the institution was invaluable. He went above and beyond to ensure I felt confident and equipped, and his support made the entire experience seamless and productive. A true professional and a great guide!” — Physician, Epic End-User

Download the full case study to discover:

  • The specific 3-pillar approach that achieved 95%+ satisfaction ratings
  • How real-time analytics dashboards tracked 2,596 specialists across all specialties
  • Why 2,270+ custom templates and 2,230+ preference lists were built in just 13 weeks
  • The exact methodology that maintained clinic volumes during go-live

Ready to see how physician-led personalization can transform your Epic implementation?





    Achieving Epic Efficiency: How NMHS Transformed Physician Experience with Personalized EHR Training

    Posted on | by Jasdeep Mann

    How North Mississippi Health Services Enhanced Clinician Efficiency and Confidence with Epic EHR Personalization

    North Mississippi Health Services (NMHS), a leading healthcare provider across Mississippi and Alabama, faced significant challenges during a large-scale Epic EHR implementation. Clinicians struggled with lengthy documentation processes and inefficient workflows, impacting patient care and physician satisfaction.

    By implementing ReMedi’s peer-to-peer virtual training model, NMHS achieved remarkable results through specialty-specific personalization. The clinically-driven, scalable approach empowered clinicians with tailored SmartPhrases, NoteWriter Macros, and optimized SmartSets, significantly improving workflow and EHR usability.

    Download the full case study to explore detailed outcomes, implementation strategies, and learn how NMHS achieved Epic’s Good Install Credit with ReMedi’s proven methods.

    Key Outcomes from NMHS’s Epic Personalization:

    • 97.9% increase in Epic confidence after peer-to-peer training
    • 99.4% rating for ReMedi Physician Coaches
    • Full engagement of Epic Personalization using a fully virtual on-demand model, leading to achievement of Epic’s Good Install Credit
    • System-wide adoption of customized workflows and Epic smart tools optimized by specialty

    Discover How Personalized Epic Training Drives Success
    Complete the form below to instantly access the full NMHS case study and learn how your organization can achieve similar results.

    Download the Case Study Now

      ReMedi KLAS Press Release Blog Graphic

      ReMedi Health Solutions Earns High Performance Score in 2025 Best in KLAS Ratings for Clinical Optimization

      Posted on | by Jasdeep Mann

      Exceptional provider ratings highlight ReMedi’s physician-led approach to improving clinical workflows and EHR efficiency with Personalization and Peer-to-Peer Support.

      HOUSTON–(BUSINESS WIRE)–ReMedi Health Solutions, a physician-led healthcare IT consulting firm, received a high performance score of 95.8 for Clinical Optimization services as a newly rated firm in the 2025 Best in KLAS: Software & Services report—significantly exceeding the segment average of 90.4. Based on direct feedback from provider organizations, this rating reflects the firm’s commitment to helping clinicians work more efficiently and effectively within their EHR environments.

      The Best in KLAS rankings serve as an industry benchmark for healthcare technology and services performance, compiling direct input from provider organizations on vendors’ ability to drive outcomes, deliver value, and support long-term success.

      Healthcare organizations consistently rated ReMedi highly across categories such as Loyalty, Product, Relationship, and Value. In interviews, customers highlighted the firm’s clinical credibility, strong partnership approach, and ability to deliver personalized, results-driven support. Providers emphasized that ReMedi’s team, many of whom are physicians, brought both technical skill and real-world understanding, helping health systems achieve meaningful outcomes without adding unnecessary complexity or cost.

      ReMedi’s ratings in these KLAS categories include:

      • Loyalty (A+)
      • Services (A)
      • Relationship (A)
      • Value (A)

      “We are grateful for the trust our clients place in us,” said Rajeeb Khatua, MD, Chief Operating Officer of ReMedi Health Solutions. “These ratings reflect our belief that when clinicians lead, better outcomes follow. Our team doesn’t just implement—we advise, partner, and deliver meaningful change.”

      Built by Clinicians, Backed by Outcomes

      ReMedi brings together physicians, nurses, informaticists, and subject matter experts to help hospitals and health systems personalize and optimize their EHR platforms. ReMedi’s model focuses on provider happiness and long-term transformation with services that include:

      Healthcare leaders consistently cite ReMedi’s ability to reduce EHR-related burden, align IT initiatives with clinical priorities, and deliver measurable impact.

      What Customers Said in KLAS Interviews

      “ReMedi Health Solutions’ consultants . . . understand surgical workflows, medicine workflows, and clinical workflows. That is a huge deal to a lot of our providers.” —CMIO, January 2025

      “The work done by ReMedi Health Solutions was highly praised by our physicians, and it was one of the best decisions we made. Also, the firm’s leadership was very engaged and active in ensuring success.” —CMIO, November 2024

      “One of the big reasons we chose ReMedi Health Solutions over other firms was their quality. I knew some of their staff members… They are very experienced in this field. They do personalization very well.” —CMIO, January 2025

      About ReMedi Health Solutions

      ReMedi Health Solutions is a physician-led healthcare IT consulting firm that helps hospitals and health systems optimize their EHR platforms through personalized training, workflow design, and physician informatics-led strategy. With a focus on clinical adoption and efficiency, ReMedi empowers providers to get more from their technology—and provide better care to their patients.

      This article was originally distributed via BusinessWire.

      Clinical by Design: The Art and Science of Physician Efficiency

      Posted on | by Jasdeep Mann

      By Sonny Hyare, MD

      Software is eating the world, and healthcare is no exception. From chatbots to virtual scribes, the promises of AI and automation continue to reshape medicine. Yet amid this technological revolution, one fundamental challenge persists: enabling physicians to work efficiently with their EHR systems.

      Our previous article, “From EHR to ROI: Connecting Dots in Physician Efficiency,” explored the impact of complex navigation, redundant interfaces, and inadequate training contributing to physician burnout and decreased productivity. As the pendulum swings from antiquated to new methods, ReMedi Health Solutions maintains focus on what matters most: patients, clinicians, and healthier outcomes.

      While the industry experiments with futuristic solutions, we take a fundamentally different approach with our Physician Personalization & Efficiency Sessions—one where clinical expertise drives technological transformation. Through personalized, peer-to-peer engagement and advanced analytics, we deliver sustainable improvements at scale. This article, the second in our three-part series, unpacks the inner workings of our clinical by design methodology and its power to transform EHR utilization across health systems.

      The Physician Efficiency Challenge

      The consequences of inefficiency are significant: physician burnout, reduced patient face time, and compromised care quality. ReMedi’s approach addresses these challenges through a unique combination of clinical leadership, targeted optimization, and physician-led training that consistently delivers measurable improvements in efficiency and satisfaction.

      The ReMedi Difference: Clinical Leadership at the Core

      What sets ReMedi apart is our unwavering commitment to clinical excellence through physician-led innovation. Our programs are designed and led by physicians who have walked in our clients’ shoes, understanding both the pressures of patient care, constantly changing reimbursement models, and the highs and lows of healthcare technology. Our physician informaticists bring a unique perspective towards EHR anywhere in its lifecycle by:

      • Identifying efficiency opportunities that others miss
      • Designing solutions that align with real clinical workflows
      • Delivering training that resonates with clinicians
      • Driving adoption through peer-to-peer engagement
      • Optimizing documentation to maximize reimbursement potential and ensure compliance across all care models

      Delivering Efficiency at Scale

      ReMedi’s approach goes beyond traditional EHR training by combining peer-to-peer expertise with a scalable tech stack. Our Physician Efficiency Programs create sustainable improvements through a carefully crafted methodology that scales across healthcare organizations while maintaining personalization for each physician.

      Personalization with Purpose

      What makes our approach unique is our ability to tailor EHR systems to each physician’s specific needs while maintaining organizational standards. By focusing on individual workflow patterns and specialty requirements, we ensure that every output directly enhances clinical efficiency. Our physician informaticists work one-on-one with clinicians to customize their digital workspace, streamlining documentation, orders, charge capture and clinical review processes.

      Data-Driven Optimization

      Our approach to efficiency uses analytics to identify opportunities for improvement while measuring the impact of our interventions. This technology-enabled approach allows us to:

      • Target high-impact optimization opportunities
      • Measure doctor’s real-world efficiency gains
      • Ensure sustained adoption of improvements
      • Scale solutions across departments and specialties

      Measurable Impact Across Healthcare Organizations

      ReMedi’s “clinical by design” approach consistently transforms how physicians interact with technology, delivering results that matter to both clinicians and healthcare leaders:

      Physician Time Recovery

      Our programs consistently save physicians 60-70 minutes per day on documentation, dramatically reducing administrative burden through optimized workflows. While ambient AI technology promises to revolutionize clinical documentation, it addresses just one facet of the physician’s digital experience. Direct EHR interaction remains essential—from verifying AI-generated notes to managing complex clinical scenarios and maintaining compliance requirements. 

      Furthermore, personalized EHR optimization creates a synergistic effect: as ambient AI handles routine documentation, customized workflows enable physicians to navigate remaining tasks with unprecedented efficiency. This comprehensive approach translates directly to increased patient care, improved work-life balance, and reduced burnout risk.

      Enhanced Clinical Efficiency

      Over 85% of physicians report significantly faster order entry after implementing our solutions, while streamlined clinical review processes across all specialties ensure faster, more accurate decision-making. By reducing time spent on non-clinical tasks, we enable physicians to focus on what matters most: patient care.

      Increased Physician Confidence

      Nearly 100% of physicians report increased confidence in their EHR use, with over 50% improvement in self-reported proficiency after each session. This enhanced mastery of digital tools leads to sustainable improvements in workflow efficiency and better clinical outcomes.

      Exceptional Satisfaction

      Our physician-led approach consistently earns exceptional satisfaction ratings above 4.9/5, with nearly 100% of participants recommending our programs to colleagues. This outstanding satisfaction reflects our deep understanding of clinical needs and our ability to deliver meaningful improvements that resonate with practicing physicians.

      Anonymous physician comments from ReMedi Personalization Surveys:

      “I have already used [EHR] for over ten years, so it was useful to learn new “tricks”.”

      “Thank you. My experience with my 1:1 Trainer was very informative and eased my anxiety about the transition. She helped me set up a streamlined view and process to use [EHR]. Please continue to offer these 1:1 sessions. They are invaluable.”

      “The focused training was much more beneficial than the previous sessions. I definitely feel more confident with the system after the session today.”

      Beyond Traditional EHR Training

      Standard vendor training treats the EHR like any other software platform, focusing on individual role competencies. But healthcare is different. Patient care flows across departments, specialties, and roles—requiring a more sophisticated approach to EHR education. Our programs go beyond basic feature training to address the full complexity of clinical workflows, ensuring that efficiency improvements benefit the entire patient journey rather than isolated tasks.

      The Path Forward: Key Considerations for Health IT Leaders

      The transformation of healthcare technology goes beyond efficiency metrics—it’s about creating an environment where excellence in patient care can lead the way. Consider these critical factors for achieving true physician efficiency:

      • Clinical leadership must drive technology optimization, not the other way around.
      • One-size-fits-all EHR training consistently fails to deliver sustainable results.
      • Physician time savings must be measured in hours per week, not minutes per task. 
      • True EHR optimization doesn’t just save time—it improves how physicians practice.
      • Real transformation doesn’t require a shiny new tool. It happens at the intersection of workflow, specialty expertise, and technical capability.
      • The most successful EHR optimization programs prioritize physician wellness alongside operational metrics and payor reimbursement models.

      Ready to explore how these principles can transform your organization? Connect with ReMedi to begin the conversation.

      About the Author:

      Sonny Hyare, MD, brings 15+ years of clinical technology expertise to his role as Chief Executive Officer of ReMedi Health Solutions. As a former physician executive with Advisory Board Company, he led EHR transformations at some of the nation’s largest health systems. His proven approach to physician efficiency has shaped how leading healthcare organizations implement and optimize their EHR systems.

      Connect with Sonny on LinkedIn to discuss your EHR implementation and optimization strategy.

      From EHR to ROI: Connecting Dots in Physician Efficiency

      Posted on | by Jasdeep Mann

      This article is the first of a 3-part series where we explore all things physician efficiency, starting with the “why”.

      At ReMedi Health Solutions, our Physician Informaticists have coached and trained practicing physicians in EHR efficiency and Personalization for over 15 years. We’ve seen it all—happy doctors, frustrated informatics teams, and passionate, curious super users. Over the past years, Team ReMedi, led by Dr. Sonny Hyare and Dr. Rajeeb Khatua, has developed a novel hybrid model to improve physician performance. We call our approach: Physician Efficiency Sessions. In short: these are highly tailored and custom EHR Personalization sessions conducted by physicians. 

      Each session builds upon early-stage Personalization methods that are typically conducted before and during the implementation of a new EHR system (e.g. Epic, Oracle Health). However, ReMedi’s model expands into focused, peer-to-peer efficiency coaching sessions that are specialty-specific. This approach not only enhances EHR proficiency but also addresses the broader issue of physician inefficiency in healthcare.

      The Hidden Costs of Physician Inefficiency

      Impact on Patient Care

      When it comes to physicians underperforming due to the EHR, most would begin crunching the numbers surrounding the impacts to the health system’s bottom line. While the numbers are not small (we will review them later) let’s not forget the real priority in the equation: the patients. 

      Patient satisfaction plunges when simple expectations cannot be achieved. At ReMedi, we stress the importance of not allowing the EHR to hinder patient care. When health systems as a whole responsibly deliver care that prioritizes elements such as dignity, autonomy, prompt service and achievement of patient expectations – patients from all walks of life win. Health systems achieve less wait times, greater patient satisfaction scores, and happier clinicians when the EHR is leveraged efficiently.  

      Physician Burnout

      The link between inefficient EHR use and physician burnout is well-documented. According to recent reports from KLAS Research and the Arch Collaborative, 34% of physicians report some level of burnout, with 54% of these burned-out physicians citing the EHR as a major contributor. Burnout not only affects physicians’ well-being but also their ability to provide optimal care.

      As healthcare IT leaders, it’s important that we identify solutions that directly combat some of the leading causes of physician burnout:

      • Staffing shortages
      • Afterhours workload 
      • EHR inhibits efficiency and quality 
      • No control over workload

      Doctors that receive EHR Personalization support from a peer report higher efficiency and less burnout. The need for using personalized EHR tools is critical: the doctors using optimized Note Templates, Order lists and Sets, Macros, Filters, Report views experience faster documentation and less burnout.

      Regarding implementation and Go-Live, it’s important for physicians to start using the new system efficiently. Generally, classroom training isn’t designed to maximize efficiency. When a physician starts off using the EHR with a peer that coaches them based on their desired workflows, it increases user satisfaction and increases system adoption. 

      Financial Implications

      Physician burnout has significant financial repercussions for healthcare organizations. Based on a study from the National Bureau of Economic Research, the cost of turnover caused by burnout and inefficiency is estimated at $87,000 per physician. KLAS and the Arch Collaborative’s survey efforts identified 4,279 physicians reporting EHR-related burnout, translating to around $372 million in financial risk.

      Personalized EHR Training: Quantifiable Improvements in Healthcare Delivery

      Evidence Supporting Personalization Techniques

      Basic training and classroom style sessions are useful for the basics of EHR functionality. However they won’t improve chart-closure rates, nor decrease after-hours charting and burnout. In fact, 98% of UTHealth physicians that received Personalization with ReMedi felt more confident using Epic before Go-Live.

      As former clinicians, the team at ReMedi recognizes the fact that physicians can be, well, nuanced. For this reason, we find that 1-on-1, peer-to-peer training is the most effective format to improve the efficiency of physicians. As referenced in the levels of training below, peer-to-peer training is the deepest level of training possible and creates the highest likelihood of increased EHR satisfaction for physicians. 


      Source:       https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8491113/ 

      We find that peer-to-peer physician training does more than just build essential skills. It fosters a culture of collaboration across the entire health system. This approach creates best practices and yields improvements in documentation quality, efficiency, and overall clarity of the system. By focusing on physician empowerment and system optimization, our Personalization sessions give providers back what they lack most: time.

      By tailoring the EHR training session to the specific needs and workflows of each physician, they become more proficient and comfortable with the system, leading to increased satisfaction and productivity.

      Functions of the ReMedi Physician Efficiency Program and Personalization Sessions

      • Continuing EHR Education: Ongoing training ensures physicians stay updated with the latest features and best practices.
      • Improving Clinician Wellness: Efficient EHR use reduces stress and workload, contributing to better mental health.
      • Peer-to-Peer Training: Physicians training physicians fosters a more relatable and effective learning environment.
      • Workflow-Specific Training: Tailored training addresses the unique challenges of different specialties.

      Implementing a Culture of Clinician Wellness

      Creating a culture that prioritizes clinician wellness is essential for maintaining a happy and productive workforce. Addressing EHR inefficiencies is a critical component of this culture shift. By investing in personalized EHR training, healthcare organizations send a signal to its workforce that they are committed to providing adequate resources and supporting a path to success. 

      Why Health Systems Must Invest in EHR Personalization

      Long-Term Benefits

      Investing in personalized EHR training offers a substantial return on investment. Improved efficiency leads to cost savings, better patient outcomes, and increased physician retention. 

      The goal of creating more efficient doctors is not just financial ROI. For physicians, an increase in EHR efficiency dramatically improves job satisfaction, yields less burnout, and increases happiness in and out of the clinic. Overtime, the improvement in physician performance becomes the rising tide that lifts all the other boats (patients, healthcare systems, vendors, start-ups, etc.).

      Competitive Advantage

      Healthcare organizations that prioritize physician efficiency and wellness position themselves as leaders in the industry, attracting top talent and enhancing their reputation. Moreover, it improves the health system’s reputation among its patients. When a health system’s EHR processes are streamlined, it leads to more accurate documentation, directly impacting quality scores and reimbursement rates. The end-result of EHR efficiency is cultivating a continuous cycle of improved care quality and financial performance.

      Regulatory Compliance

      Health systems that prioritize EHR efficiency achieve greater levels of regulatory compliance, including more accurate reporting and reducing the potential for issues. We find that when focus is placed on accurate documentation practices, errors go down. By optimizing EHR workflows, organizations can more easily meet requirements for quality reporting. This efficiency also leads to more accurate clinical documentation and precise coding, reducing compliance risks while improving reimbursement through better case mix index and fewer claim denials. In the long-run, streamlined EHR workflows enable robust data analytics, supporting population health management and easier adaptation to evolving regulatory frameworks like MIPS, HCCs, APMs, and others.

      Conclusion

      Physician inefficiency, particularly with systems like Epic and Oracle Health, has far-reaching implications—from decreased patient satisfaction to significant financial losses due to burnout. ReMedi Health Solutions’ Physician Efficiency Sessions and Personalization solution offer a proven solution to these challenges. By investing in personalized, peer-to-peer EHR training, healthcare organizations can enhance physician efficiency, improve clinician wellness, and ultimately provide better patient care.

      Schedule a ReMedi Personalization Program Demo

      We invite health system leaders to schedule an interactive demo to better understand how ReMedi’s Personalization program can be implemented to improve physician performance and satisfaction. Visit this link to schedule a demo.

      In our next article, we’ll delve into how our unique approach to physician efficiency works and why it stands out in the industry.

      After Leading Epic Go-Lives for over 15 Years, here’s what we’ve learned.

      Posted on | by Jasdeep Mann

      Updated August 2025 by ReMedi Health Solutions

      At ReMedi Health Solutions, our decades of experience leading Epic implementations have taught us invaluable lessons about ensuring successful go-lives. From taking a clinical-first approach to engaging end-users and investing in comprehensive training, we’ve honed in on best practices that drive Epic adoption, efficiency, and better care delivery. Below are some non-exhaustive insights we’ve collected over the years from a healthcare executive’s perspective.  

      Epic Go-Live Lessons Learned from a Physician Executive

      Lesson One. Solve clinical first, then IT.

      For health IT leaders, one of the biggest decisions is determining how to optimize clinical workflows within Epic to support superior care delivery and revenue cycle management. All too often, the technical capabilities drive decisions rather than clinical needs.

      For a health system that is transitioning from, merging, or acquiring a practice using an EHR like Cerner, Allscripts, or Meditech and going live on Epic, it’s critical to understand the ins and outs of both systems at the outset of the migration project. Using a strategic Change Management approach, it’s vital to know deeply how clinical workflows facilitated care on Cerner and how they will be optimized using Epic. Implementing new workflows across the entire system is difficult, but possible when the leadership team can explain both systems.

      At ReMedi, we advocate a clinical-first philosophy. This means understanding and seamlessly integrating Epic into existing workflows for each role – from physicians to nurses, to billing specialists. Training staff to the top of their licensure by role allows them to practice at their highest level within Epic’s functionality.

      We approach Epic solely through a clinical lens first, before examining the technical/IT requirements. Solutions are built around enhancing medical practices and decision-making capabilities, not structured around Epic system specs. For any issues that arise, our physician informaticists determine whether they stem from functionality gaps requiring optimization or necessitate system builds/integrations.

      Lesson Two. Engage your end-users early and often.

      One key challenge health IT leaders face is achieving buy-in and adoption from frontline clinical staff. Epic go-lives are major transformations – without end-user engagement, satisfaction plummets. According to a recent 2024 Arch Collaborative report, some examples of the tops methods that improve EHR satisfaction include:

      • Making EHR education more accessible to all clinicians and staff
      • Prioritizing effective communication with clinicians 
      • Involving clinicians in the EHR decision-making process
      • Working closely with vendors to address challenges
      • Promoting clinician well-being

      From the start, ReMedi emphasizes consistent communication and incorporating feedback from doctors, nurses, care teams and administrators. We make them partners, not recipients, fostering a sense of control over the Epic implementation. This cultivates organizational investment and overall culture change.

      The effects of end-user engagement on Epic adoption are tangible – when staff feel their voices are truly heard, there is a stronger sense of team cohesion and ownership over the success of implementing Epic. This personal stake translates to higher satisfaction ratings and adoption rates.

      Lesson Three. Training is everything: build an army of super-users.

      No amount of Epic functionality matters if staff aren’t trained comprehensively on leveraging those tools. Yet creating a structured, effective training program is one of the most complex decisions health IT leaders face.

      At ReMedi, we advocate developing a multi-pronged training program for a frictionless go-live. This includes immersive classroom sessions, web-based training resources, and most importantly, building an army of super-users. This approach has proven to foster trust, boost adoption rates, and maximize the long-term return on your Epic investment.

      Empowering a dedicated group of end-users with in-depth training and ongoing support creates a core group of internal champions. These super-users, familiar with your organization’s culture and workflows, become in-house experts and resources for their peers throughout implementation and beyond. 

      By providing super-users with advanced Epic training and developing their skills as educators, healthcare organizations create reliable support systems. Staff have a trusted network of peers to turn to for issue resolution and continued optimization of Epic use. 

      Graphic depicting ReMedi's steps to build a Super User program.
      ReMedi’s strategic approach to build a Super User program

      Lesson Four. Epic Personalization is critical, especially for physicians.

      Physician burnout and Epic dissatisfaction are well-documented challenges in the era of electronic records. Epic interruptions and administrative burdens are often cited as root causes.

      However, ReMedi’s approach illustrates how proper personalization and optimization can instead make Epic a productivity multiplier for doctors. We provide functional Epic training tailored specifically for physicians, so they understand the tools geared towards their specialty and responsibilities.

      For more details on our approach to personalization, read ReMedi’s case study with UTHealth to conduct Epic User Settings Labs and personalization sessions. 

      Inside of personalization and physician efficiency sessions, we unlock powerful Epic capabilities like smart phrases, order sets, and preference lists – all personalized to each doctor’s unique speciality and workflows. These shortcuts and efficiency hacks save physicians significant time per patient encounter. Rather than being a burden, Epic becomes streamlined for their workflow.

      Furthermore, by pairing doctors with ReMedi’s physician informaticists specialized in their clinical area, we shed light on new ways to maximize the potential of Epic across the continuum of care. Doctors gain an enlightened perspective on Epic’s full potential directly from peers who have optimized the system for their respective field.

      ReMedi’s approach to Personalization utilizes real-time analytics dashboards to validate training and outcomes.

      Lesson Five. The investment paradox: spend now or pay later.

      Perhaps the biggest decision for health IT leaders is determining the optimal level of investment for Epic go-live and optimization efforts. At-the-elbow support is an additional cost, requiring short-term staffing for hyper-personalized assistance as issues arise during an Epic Go-Live.

      However, skimping on knowledgeable resources risks crippling issues, workforce frustration, and sub-optimal Epic facilitated care down the line. ReMedi has found that implementing a hybrid model with both on-site and virtual support can optimize implementation costs without sacrificing quality. For an example of the outcomes from a hybrid Epic Go-Live, read this case study. 

      The investment paradox really comes down to taking a short-term perspective versus long-term view. While the upfront expenditure for comprehensive training, embedded resources, and persistent optimization is high, ReMedi has seen how this approach catalyzes positive impacts for decades in a healthcare system’s operations, clinician satisfaction, and quality of care metrics.

      A major achievement upon going live on Epic is maintaining normal patient volumes and wait times from day one. We have found that patient data strategy plays a major impact on the ability to serve normal patient volumes during the Go-Live phase. We advise our health system partners that the optimal approach to optimizing patient data in Epic not only includes electronic conversion, but also data abstraction and chart preparation. 

      Patient data must be reconciled in Epic prior to a patient’s first visit in order to avoid “every patient feeling like a new patient” for clinicians. Working with a clinically trained, outsourced data team is an efficient method for health systems to achieve better data quality upon Go-Live at a sustainable cost. 

      Health IT leaders who take the plunge achieve instrumental wins – staffing costs decline as productivity skyrockets, medical errors reduce as decision support tools are maximized, and revenue cycles become more efficient and lucrative long-term.

      By taking a clinical-centric approach, engaging staff as partners, providing multi-layered training, personalizing for providers, and making a focused investment, healthcare organizations can revolutionize the delivery of quality care using Epic. ReMedi’s 15+ years implementing this blueprint have proven these strategies overcome even the most daunting implementation challenges.

      To meet with ReMedi’s talented Physician Executives about Epic, contact us here.

      Frequently Asked Questions (FAQs)

      What is the most crucial philosophy for a successful Epic EHR implementation?

      The most crucial philosophy is a “clinical-first” approach. This means prioritizing the optimization of clinical workflows and enhancing medical practices and decision-making capabilities, rather than letting technical capabilities drive decisions. Solutions should be built around the needs of physicians, nurses, and billing specialists, ensuring Epic seamlessly integrates into their existing workflows and allows them to practice at the top of their licensure.

      Why is end-user engagement vital for Epic go-lives?

      End-user engagement is vital because Epic go-lives are major transformations, and without buy-in from frontline clinical staff, satisfaction and adoption rates plummet. By consistently communicating with and incorporating feedback from doctors, nurses, and care teams, they become partners in the implementation process. This fosters a sense of control, organizational investment, and a stronger team cohesion, leading to higher satisfaction and adoption rates.

      How does comprehensive training contribute to a frictionless Epic go-live?

      Comprehensive training is essential because no amount of Epic functionality matters if staff aren’t thoroughly trained to leverage those tools. A multi-pronged training program, including immersive classroom sessions, web-based resources, and especially the development of “super-users,” fosters trust and boosts adoption. Super-users, as in-house experts and educators, provide ongoing support and issue resolution, creating a reliable support system for their peers.

      What is the significance of Epic personalization, particularly for physicians?

      Epic personalization is critical, especially for physicians, to combat burnout and dissatisfaction often associated with electronic records. Tailored functional training for physicians, specialized to their unique workflows and specialties, unlocks powerful capabilities like smart phrases, order sets, and preference lists. This transforms Epic from a burden into a productivity multiplier, saving significant time per patient encounter and allowing physicians to maximize the system’s potential.

      What is the "investment paradox" in the context of Epic go-lives, and how should it be addressed?

      The “investment paradox” refers to the decision of optimal investment for Epic go-live and optimization. While upfront expenditure for comprehensive training, embedded resources, and persistent optimization is high, skimping on these resources risks crippling issues, workforce frustration, and suboptimal care down the line. A long-term view dictates that this initial investment catalyzes positive impacts for decades, including declining staffing costs, skyrocketing productivity, reduced medical errors, and more efficient revenue cycles. A hybrid model of on-site and virtual support can optimize costs without sacrificing quality.

      How does a sound patient data strategy impact an Epic Go-Live?

      A sound patient data strategy plays a major role in maintaining normal patient volumes and wait times from day one of a Go-Live. It’s crucial for patient data to be reconciled in Epic prior to a patient’s first visit. This includes not only electronic conversion but also data abstraction and chart preparation. Failure to do so can make “every patient feel like a new patient” for clinicians, hindering efficiency. Working with a clinically trained, outsourced data team can efficiently achieve better data quality.

      What are some examples of services offered to optimize Epic EHR utilization post-implementation?

      Post-implementation optimization services aim to enhance clinician satisfaction and maximize the EHR investment. These include Physician Efficiency Sessions (peer-to-peer EHR training and coaching), Specialty Specific Optimization (advanced training for unique challenges in specialty practices), and Quality Data Abstraction (post-Live efforts to improve data quality). These services ensure continuous improvement and adaptation of Epic to evolving needs.

      What types of support are available during the initial Go-Live phase of an Epic implementation?

      During the initial Go-Live phase, “at-the-elbow” support is crucial. This involves skilled, reliable specialists providing hyper-personalized assistance as issues arise from day one. Additionally, remote and virtual support through “Virtual EHR Services” can increase EHR adoption and address issues remotely. This immediate and accessible support helps clinicians navigate the new system, resolve problems quickly, and maintain productivity.