Virtual Agents for
Healthcare
AI-POWERED CLINICAL HELP DESK
Reduce Tier-1 support load, speed up issue resolution, and improve clinician satisfaction with healthcare-compliant AI virtual agents. Our bots, chat agents, and voice assistants can handle common EHR and ERP help desk requests, provide step-by-step workflow guidance, and even complete basic account or system actions — all while integrating into your existing support workflows.
What Are Virtual Agents in Healthcare?
Virtual agents are AI-powered assistants designed to work across web chat, mobile messaging, and phone channels. They operate semi-autonomously, meaning they can not only answer questions, but also take action — such as sending password reset links, updating account settings, or routing requests to the correct team.
In a clinical environment, they act as a Tier-1 help desk for clinicians and staff, capable of:
Why Virtual Agents Matter
in Healthcare
Clinicians lose valuable time waiting for IT support, searching for documentation, or escalating routine issues. Virtual agents:
- Provide instant answers 24/7 across EHR, ERP, and other
enterprise systems - Free up human support staff for complex, high-impact issues
- Standardize responses with up-to-date, approved knowledge
- Shorten resolution times and improve clinician satisfaction
- Reduce call wait times and chat queue length
Schedule a Call with
Our Virtual Agent Team
We partner with health systems to:
- Identify high-volume, repetitive Tier-1 requests for automation
- Integrate virtual agents with Epic, Oracle Health (Cerner), MEDITECH, ERP, HR, and supply chain systems
- Ensure HIPAA and security compliance across all AI interactions
- Provide reporting on usage, resolution rates, and deflection metrics
If you prefer a call, call us at:
(713) 997-7206Our Implementation Approach
Knowledge & Action Design
Build structured responses and process automations — from “how-to” guides to password resets — tailored for your workflows.
Secure Integration
Connect to EHR, ERP, and other systems with role-based access controls, audit logging, and approved action scopes.
Training & Launch
Test with pilot groups, gather feedback, refine answers, and scale to the full organization.
Continuous Optimization
Review analytics, add new automations, and keep the knowledge base updated with change management processes.
Capabilities Beyond the EHR
While often deployed to support EHR workflows, virtual agents can extend to:
Case Studies
Specialty Hospital Network
Deployed an Epic-integrated chatbot for Tier-1 “how-to” and password resets; achieved 45% call deflection in first 60 days.
- 45%
Call Deflection - 60 Days
To Reach the Milestone
Multistate IDN
Rolled out voice agents for ERP and HR systems; reduced average response time for HR benefits inquiries from 18 hours to under 2 minutes.
18 Hrs – 2 mins
reduced HR benefits inquiry response time
Frequently Asked Questions
Is it safe for virtual agents to access PHI?
Our deployments meet HIPAA and healthcare security standards. All interactions are logged, role-based access is enforced, and sensitive actions require explicit user authentication.
How do virtual agents learn the correct answers?
We build their knowledge base from your existing tip sheets, SOPs, and workflow documentation, ensuring responses are accurate and approved by clinical and IT leadership.
Will they replace our human help desk?
No — they augment it. Virtual agents handle routine, repetitive issues so your human support staff can focus on complex, high-impact problems.
Can they handle multiple systems at once?
Yes. Many of our deployments support both EHR and ERP systems, allowing a single agent to answer a medication ordering question one moment and a supply ordering question the next.
How quickly can we go live?
A focused deployment can launch in as little as 6–8 weeks from discovery to pilot, depending on integration complexity.
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