A Physician-Led Approach to Epic Consulting & EHR Excellence

The promise of electronic health records was simple: digitize healthcare to improve patient care, streamline workflows, enhance clinical efficiency, and improve interoperability between systems. Yet today, physicians spend up to two-thirds of their workday clicking through Epic rather than caring for patients. Nurses report feeling buried under documentation demands. And healthcare systems struggle with clinician burnout at unprecedented levels.

These aren’t just statistics. They’re the daily reality for thousands of clinicians navigating Epic implementations and optimizations across the country. At ReMedi Health Solutions, our physician-led Epic consulting team has witnessed these challenges firsthand, having supported over 45 healthcare systems through major Epic transformations and large-scale implementations and optimizations. We understand these pain points because we’ve lived them, both as practicing clinicians and as informaticists leading these complex healthcare IT consulting projects.

The Five Critical Challenges and How to Overcome Them

1. Breaking Free from Redundant, Unoptimized Workflows

Epic’s power lies in its configurability, yet many organizations simply digitize paper processes without reimagining workflows for the digital environment. The result? What we call “death by a thousand clicks,” where ordering a simple medication or reviewing an allergy requires navigating multiple screens.

Recent studies reveal that Epic’s standard builds often fail to align with specialty-specific needs¹. What works for internal medicine may create friction for oncology or emergency departments. This one-size-fits-all approach forces clinicians into workflows that feel redundant and disconnected from actual patient care.

The ReMedi Approach: Our physician informaticists don’t just teach Epic functionality. They reimagine workflows from a clinical perspective. Through our specialty-specific Epic optimization services, studies show that customizing workflows for each department’s unique needs can reduce documentation time by up to 36%². Our team of physicians, nurses, and pharmacists understands that efficient workflows must reflect how care is actually delivered, not how a system thinks it should be delivered.

2. Epic Software Training: Transforming Training from Burden to Empowerment

Traditional Epic training often fails clinicians. One-time classroom sessions can’t prepare providers for the complexity of real-world clinical scenarios. Nearly 40% of nurses report their Epic training was inadequate, with 42% saying it wasn’t tailored to their specific workflows³.

Without ongoing support, clinicians resort to inefficient workarounds or flood IT departments with help tickets. The knowledge gap between what Epic can do and what users know how to do becomes a chasm that swallows productivity and morale.

The ReMedi Approach: We pioneered the peer-to-peer Epic training model because we believe clinicians learn best from clinicians. Our Epic-certified physicians speak the same clinical language, understand the same pressures, and can translate technical capabilities into practical workflows. In our recent partnership with a leading oncology center, this physician-to-physician support model maintained patient volumes during go-live (an achievement rarely seen in major Epic system implementations).

Our Epic software training methodology has consistently achieved a 99% increase in clinician confidence post-training and a significant decrease in educational-related tickets during go-live support.

3. Unlocking the Power of Epic Personalization

Research demonstrates significant underutilization of Epic’s personalization features, with many clinicians missing out on SmartPhrases, customized order sets, and preference lists that could save hours weekly². They’re using Epic with default settings, leaving powerful efficiency tools untapped.

The most satisfied Epic users heavily leverage personalization features. At UC Davis Health, physicians who completed personalization training reduced after-hours charting by 25 hours per month and improved their Epic efficiency scores by 24%⁴. Yet most organizations lack structured personalization programs, leaving clinicians to figure it out alone (if they have time).

The ReMedi Approach: Our Epic Personalization and User Settings Labs (USL) aren’t just training sessions. They’re transformation experiences. Through one-on-one sessions with our physician consultants, providers learn to create custom note templates with SmartPhrases, build personalized order sets, optimize preference lists, and configure SmartSets for their specific practice patterns.

At UT Health, we provided Epic personalization support to over 2,000 physicians across 80+ specialties. Our clinically-driven approach ensures that Epic works the way physicians work, not the other way around. We’ve seen providers who thought Epic was their enemy become advocates after discovering how personalization can streamline their daily practice.

4. Creating Communication Channels That Actually Work

Sixty-five percent of nurses feel they have no voice in EHR changes at their organization⁵. This disconnect between end-users and decision-makers creates a vicious cycle: clinicians encounter daily frustrations, have no effective way to communicate them, and eventually disengage from the system entirely.

When feedback disappears into a void, minor issues fester into major problems. Organizations miss opportunities to improve workflows, address safety concerns, and boost satisfaction. The technology meant to connect healthcare instead creates silos between those who use it and those who manage it.

The ReMedi Approach: Our clinical help desk and Epic support services revolutionize post-implementation support. By creating dedicated support channels for providers, nursing, and front desk staff (all answered with clinical peer oversight), we ensure that every concern is understood and addressed by someone who speaks the same language.

In one large East Coast health system, our clinical help desk handled over 6,000 calls monthly with a 70% first-call resolution rate and just 23-second average response time. But more importantly, we created a feedback loop where clinical insights directly inform system improvements. Our Power BI dashboards provide real-time visibility into user challenges, enabling rapid response to emerging issues.

5. Conquering the Administrative Avalanche

The numbers are staggering: physicians handle 43 prior authorization requests weekly, spending 12 hours on these administrative tasks alone⁶. Add lengthy documentation requirements, endless InBasket messages, and medication refills, and it’s no wonder 75% of healthcare professionals feel documentation demands impede patient care⁷.

EHR-related administrative burden directly correlates with higher burnout rates, medical errors, and clinician turnover. The technology meant to support clinical excellence has become its greatest obstacle.

The ReMedi Approach: We attack administrative burden from multiple angles. Our Epic optimization and consulting services identify and eliminate unnecessary documentation requirements, streamline InBasket workflows, and implement protocol-driven systems that appropriately distribute tasks across care teams.

During implementations, our hybrid Epic go-live support model (combining on-site physician informaticists with virtual support teams) ensures clinicians never feel abandoned with administrative challenges. We’ve deployed innovative solutions like AI-enhanced support tools that resolved over 1,100 queries on-demand during a large health system go-live, preventing small issues from becoming documentation disasters.

Healthcare IT Consulting Built on Clinical Understanding

What sets ReMedi’s Epic consulting services apart isn’t just our offerings. It’s our perspective. Our leadership team has walked in your clinicians’ shoes. We’ve felt the frustration of newly configured systems, the exhaustion of documentation and click burden, and the satisfaction of finally getting Epic to work as desired.

This clinical DNA infuses everything we do, from our initial workflow assessments to our post-live optimization services. We don’t just implement Epic; we transform it into a tool that enhances rather than hinders clinical practice. Our comprehensive Epic service lines (advisory, training, personalization, go-live support, optimization, and clinical help desk) each address specific pain points while working together to create sustained success.

As proud members of the KLAS Arch Collaborative, we leverage data-driven insights to continuously improve our Epic consulting methodologies. Our 95.8 overall KLAS score reflects not just technical competence, but our unwavering commitment to clinician satisfaction and patient care.

The Path Forward: Expert Epic Consulting for Your Organization

Epic’s challenges are real, but they’re not insurmountable. With the right healthcare IT consulting approach (one that prioritizes clinical workflows, peer-to-peer support, and continuous optimization), Epic can fulfill its promise of enhanced patient care and clinical efficiency.

At ReMedi, we believe every click should have clinical value. Every workflow should reflect how care is actually delivered. And every clinician should feel empowered, not burdened, by their EHR. When we get Epic right, we don’t just improve metrics. We restore joy to the practice of medicine.

Ready to transform your Epic challenges into clinical success? Let’s start a conversation about how our physician-led Epic consulting and training services can make the difference for your organization.

For more information about ReMedi Health Solutions and our comprehensive Epic consulting services, contact us at info@remedihs.com or explore www.remedihs.com.

References:

1. Tang et al. BMJ Health & Care Informatics. 2025. Epic Implementation User Experiences.
2. Chen JG, et al. JMIR Formative Res. 2025. Outcomes of an Advanced Epic Personalization Course.
3. Healthcare Dive. 2024. Nurse EHR Satisfaction & Burnout Report (KLAS).
4. UC Davis Health. 2019. Physician Efficiency Program Results.
5. Healthcare Dive. 2024. Clinical Documentation Burden Survey (AMIA).
6. AMA. 2024. Prior Authorization Physician Survey.
7. Downing NL, et al. NAM Perspectives. 2022. EHR Optimization and Clinician Well-Being.