Solution Category: Optimization

ServiceNow for Healthcare

Align your healthcare and technology goals with ServiceNow.

ReMedi Health Solutions isn’t just part of the digital transformation for healthcare. We’re invested in making it easier for hospitals and professionals to adjust to the modernization of healthcare technology. Our physician-led approach has made us privy to the specific problems EHR systems have on clinical workflows. As a result, we’ve recognized the power that ServiceNow holds for healthcare.

Healthcare institutions have been and continue to undergo a major digital transformation. And with that, there have been some dramatic interruptions and inefficiencies in clinical and internal workflows. This could be due to outages and problems faced with interoperability where clinicians use other forms of records to save time. It is also reported that gaining access to information from siloed operations is time-consuming and tedious. To make up for any lack of integration, clinicians resort to using communication methods like written, text, phone, and using interoffice envelopes.

Get In Touch

Schedule a Strategic
Meeting with our Healthcare
IT Recruitment Team

Schedule a call with our team today to learn more about our strategic resourcing services:

  • Key processes and requirements when screening EHR candidates
  • Identifying candidates that can alleviate Change Management issues and support healthcare executive agendas
  • How to reduce clinician burden with EHR consultants
  • EHR optimization efforts
  • Reporting & Analytics

    Let’s Start a Conversation







    How Can ServiceNow impact your healthcare organization?

    ServiceNow is an EHR integrated workflow management software that is engineered to help healthcare institutions in many ways.

    EHR Help Button

    The ‘EHR help button’ seamlessly allows clinicians to request assistance or report a problem. Physicians who use ServiceNow have reported a reduction of unreported issues and help desk calls and an increase in satisfaction among physicians because they’re able to report more issues.

    Improved Clinical Workflows

    ServiceNow improves communication and collaboration between clinicians to provide better patient care. This makes the entire experience more seamless for the patient and efficient for healthcare professionals.

    Patient Care Focus

    To provide patients with quick access to information, ServiceNow has a portal that integrates several systems into one. This allows service representatives to answer questions easily and efficiently and creates loyalty between patient and hospital.

    Optimization

    EHR Optimization

    ReMedi Health Solutions focus on maximizing the efficiency, quality, and value of the EHR by establishing an EHR Optimization Solution program that leverages best practices.

    ReMedi’s experienced Physician Program results in several direct and indirect benefits for an organization and its experienced physicians through improved efficiency.

    ReMedi EHR Optimization Objectives:

    • Reduced physician turnover
    • Improved patient satisfaction
    • Enhanced market presence
    • New provider recruitment
    • Better work/life balance
    • Note quality assurance and standardization
    • Improved case mix index
    • Increased volume throughout
    • Better problem list maintenance
    • Improved care team and patient communication

    Physicians Leading Clinical Change Management

    ReMedi Health Solutions is a National Healthcare IT Consulting Firm in Texas led by experienced physicians.

    Our expertise lies in the EHR Implementation and EHR Training of the top EHR Vendors.

    We also specialize in EHR System Selection Advisory, EHR Optimization, EHR Integration and Testing, EHR Go-Live Support, and revenue enhancement, among other service lines.

    We’ve achieved a track record of excellence working with the nation’s top healthcare providers.

    We’re here to help you develop a smarter approach to solving your Healthcare IT Consulting Firms challenges.

      Let’s Start a Conversation







      Performance EHR Optimization

      We identify outlier experienced physicians and specialties by analyzing data from the Physician Efficiency Profile (PEP) tool. Using the tool, we target and Optimize the areas with the greatest opportunity and provide a customized Dashboard for quick review.

      Data Abstraction

      Strategic Healthcare IT &
      EHR/EMR Staffing Services

      Having skilled staff and key personnel is crucial for successful adoption of health IT and EHR systems, as well as clinician satisfaction. A knowledgeable team is needed for activities such as super-user programs, curriculum development, project management, build analysis, data migration, and optimization. These personnel can also fill strategic roles, including executive, director level, and interim positions while internal recruiting teams search for permanent candidates.

      At ReMedi, we leverage a clinical approach to healthcare recruiting. We utilize a talented group of former clinicians and EHR analysts with in-depth clinical knowledge that enables the procurement of the optimal candidates for specific EHR related roles within health systems of all sizes.

      Get In Touch

      Meet Our Healthcare Recruiting Leads

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      Marilee Kwon

      Director of Strategic
      Resourcing

      Marilee Kwon

      Director of Strategic
      Resourcing

      Schedule a Strategic
      Meeting with our Healthcare
      IT Recruitment Team

      Schedule a call with our team today to learn more about our strategic resourcing services:

      • Key processes and requirements when screening EHR candidates
      • Identifying candidates that can alleviate Change Management issues and support healthcare executive agendas
      • How to reduce clinician burden with EHR consultants
      • EHR optimization efforts
      • Reporting & Analytics

        Let’s Start a Conversation









        Our Expertise Aligns Your
        Workforce Goals.

        Skilled & Experienced
        Talent

        ReMedi boasts a skilled EHR talent pool with vetted and certified consultants ready to make an immediate impact at partner health systems. We guarantee quality and promptly address any issues with our consultants.

        Deep Clinical Expertise

        Our MDs, RNs, and EHR analysts with clinical workflow expertise lead and manage our recruitment process. This enables us to efficiently and reliably identify the top candidates, ensuring that each position is filled by a qualified healthcare professional.

        Trusted by Leading Health
        Systems

        ReMedi places skilled candidates in diverse EHR positions for top health systems nationwide. Our strong and enduring client relationships result in successful outcomes at the staff level.

        A Clinical Approach to Healthcare Staffing

        Identifying key qualifications

        In our clinical approach, carefully evaluate candidates to ensur
        that they have the necessary qualifications and experience to
        be successful in the role.

        Assessing fit

        Epic Systems Corporation, or Epic, is a privately held healthcare software company. According to the company, hospitals that use its software held medical records of 64% of patients in the United States and 2.5% of patients worldwide in 2015.

        Evaluating potential with a clinical mindset

        Epic Systems Corporation, or Epic, is a privately held healthcare software company. According to the company, hospitals that use its software held medical records of 64% of patients in the United States and 2.5% of patients worldwide in 2015.

        Interviewing candidates

        Epic Systems Corporation, or Epic, is a privately held healthcare software company. According to the company, hospitals that use its software held medical records of 64% of patients in the United States and 2.5% of patients worldwide in 2015.

        Checking references

        Epic Systems Corporation, or Epic, is a privately held healthcare software company. According to the company, hospitals that use its software held medical records of 64% of patients in the United States and 2.5% of patients worldwide in 2015.

        Schedule a Call with Our Strategic
        Healthcare Staffing Team

        Impacts of Our Clinical Staffing Approach

        Strategic staffing is the process of aligning an organization’s staffing needs with its overall goals and objectives. In the healthcare industry, strategic staffing is especially important because of the critical role that staff play in providing high-quality care to patients.

        Patient Safety &
        Satisfaction

        Proper staffing levels are essential for ensuring patient safety. Having the right number and mix of clinical and administrative employees can help to reduce the risk of errors and accidents, and can improve the overall quality of care.

        Workforce Productivity

        Strategic healthcare resourcing can help to ensure that the workforce is used efficiently and effectively, leading to higher levels of productivity. This can help to reduce costs and improve the overall efficiency of the organization.

        Talent Retention

        Strategic project resourcing can help to attract and retain top talent by offering highly specialized and strategic opportunities to experienced and skilled candidates. This helps reduce turnover and improves the overall stability of the workforce and long-term project success.

        Specialty Specific Optimization

        Specialty Specific
        Workflow Optimization

        EHRs are not built for ease of use in speciality practices. The result is providers feeling burnt out and dissatisfied with the tools they are given to provide quality healthcare. Furthermore, insufficient documentation from each patient visit causes poor financial outcomes for health systems. Speciality providers struggle, quality metrics are impacted, and overall satisfaction scores dwindle across the spectrum.

        At ReMedi, we believe that health IT should not stress clinicians. Our methods enable people with knowledge, make processes more efficient, and help health systems get the most out of the technology they invest in. We begin with an assessment, identify opportunities, and implement optimizations that improve efficiency. Learn more about our approach to optimization below.

        Get In Touch

        Meet Our Clinical Experts

        Having served at the bedside and now in the executive boardroom, our clinical IT experts know
        how to optimize clinical workflows and increase EHR efficiency across each specialty.

        Rajeeb Khatua, MD

        Chief Operating Officer

        Jenn Hamilton RN-BC, MHA, CPHIMS

        Executive Vice President

        Schedule a Strategic
        Meeting with our Clinical Executives

        Schedule a call with our team today to learn more about our specialty-specific workflow optimization:

        • Thorough evaluation of current staffing models
        • Workflow recommendations
        • Optimized functionality
        • Improved financial opportunity

          Let’s Start a Conversation









          Our Expertise Impacts Your
          Practice-Specific Goals.

          Initial Assessment

          Thorough evaluation of current staffing models including recommendations for specialty optimization delivery roles and responsibilities for top of licensure care

          Detailed Recommendations

          Workflow recommendations that can be seamlessly incorporated into each clinic based on an understanding of the current state. observations and stakeholder interviews leading to opportunities to optimize functionality to streamline workflows

          Measurable Results

          Financial opportunity at the system, practice, and provider level based on increase in number of patients seen & lost opportunities from insufficient documentation

          A Clinical Approach to Achieving Better Outcomes

          Why optimize?

          Optimization helps to standardize EHR usability and functional configuration, streamline clinical and operational workflows, and increase specialty provider satisfaction.

          What's in an assessment?

          The assessment summary includes evaluation of current staffing models, data review, workflow observations, & stakeholder interviews.

          Who leads optimization?

          Our team is led by a physician informaticist working along side a project manager and build analyst.

          How do you impact the EHR?

          Identification and prioritization of technical build based on workflow bottlenecks and financial opportunities.

          Schedule a Call with a
          Clinical Informaticist

          Talk to a Physician Informaticist

          Optimizing Health IT with a Clinical Approach

          ReMedi Optimization teams have clinical and IT experience, and utilize a hybrid approach to prioritizing patient care and workflows.

          Physician Informaticists

          Knowledgeable in operational workflows and technical capabilities of EHR. Understands regulatory and quality requirements.

          Project Managers

          Manages the project to ensure success. Provides status updates to leadership. Coordinates stakeholder meetings with the team.

          Build Analysts

          Understands technical configuration options. Certified builders that can make configuration changes. Will work under organizational change control processes. Able to focus on project to assist with specialty specific configuration & optimization build.

          Talk to an EHR optimization expert

          Physician Efficiency Sessions

          Reduce Burnout with
          Physician Efficiency Solutions

          The impact of Physician Burnout as a result of poor EHR usage is detrimental to healthcare. The result is increased medical errors, lower patient satisfaction scores, lower quality of care, and higher costs across the healthcare setting. Overall, the more efficient physician can become, the better the outcomes are for all.

          At ReMedi, we’ve focus on the EHR as a potential contributor to physician satisfaction.  Mainly, the EHR hinders provider performance through poor usability, time-consuming data entry, interfering with patient engagement, and interoperability challenges. Our team of experienced Physician Informaticists work one-on-one with healthcare providers to increase EHR satisfaction. Read on to learn more about our approach on achieving greater physician efficiency.

          Schedule a Meeting

          Meet Our Leading Physician Executives

          ReMedi’s leaders are pioneers in the EHR Personalization landscape. Having trained physicians at the nation’s largest health systems,
          we’ve developed the ultimate approach maximize user satisfaction and adoption of the EHR.

          Sonny Hyare, MD

          Sonny is a seasoned physician executive with over 15 years of health IT expertise. He has held positions as Medical Director and Physician Executive for some of the nation’s largest health systems.

          Rajeeb Khatua, MD

          Rajeeb is an established physician executive leader with over 15 years of experience in Healthcare IT. He served as System Chief Medical Information Officer between 2016 to 2020 for the largest public health system in the country.

          Schedule a Strategic
          Meeting with our Clinical Leaders

          Schedule a call with our team today to learn more about our Physician Efficiency Solutions:

          • Education, training, and content for providers and staff to increase engagement and enhance patient care
          • Workflow assessment and optimization to leverage existing EHR functionality to streamline workflow and reduce care variation, and governance structure and management
          • Optimize existing EHR and other clinical HIT systems to enhance clinical documentation, streamline and increase financial performance (payer reimbursement)

            Let’s Start a Conversation







            Our Expertise Aligns Your
            EHR Goals.

            Prioritize

            We leverage assessment findings and prioritize optimization options within existing governance structure aligning with broader HIT initiatives.

            Implement
            “Quick Wins”

            Our team identifies opportunities that can be implemented quickly. We deploy build analysts to focus on these configuration options prior to starting Physician Efficiency Sessions.

            Develop Plans for Longer
            Term Optimizations

            ReMedi identifies and builds out clinic optimization opportunities that can be completed prior to Physician Efficiency Sessions. We develop timelines and work plans for longer-term build optimization opportunities.

            An Optimized Approach to Physician Efficiency

            Reduce after-hours documentation

            Enhance EHR workflows. Categorize and route specific InBasket messages (e.g., Rx refill requests) more efficiently.

            • 33% Reduction in total physician hours spent on Rx refills
            • 30–60 minutes Times saved each day, due to new workflows

            Accelerate EHR proficiency

            Revamp EHR training with a focus on 1:1 individual physician efficiency optimization sessions.

            • 94% Providers saved time throughout their days, as a result of the 1:1 physician efficiency session
            • 75% Providers reported noticeably or significantly improved EHR use and efficiency

            Return on Investment

            Improving Efficiency and Decreasing Burnout.

            • Optimizing 10 physicians to save 3 min/patient per day results in an additional 60 minutes if they see 20 patients a day. Adding an additional visit with an assumption of $112 leads to a $230,000 in revenue.
            • Preventing burnout can save on costs to replace a primary care physician that can range between $500k to $1M. Reducing after hours documentation, improving proficiency and increasing efficiency can have a major impact on reducing physician burnout. Multiple reports point to EHR documentation requirements as a driver of burnout.

            Increasing efficient documentation post-EHR implementation

            Decrease total time documenting to prevent burnout and see more patients.

            • 3 min/patient Average time saved documenting after personalization session improved provider proficiency
            • 15% Reduction in total time in the EHR per day, generating 500-700 hours per week of freed up capacity

            Speed up post-op patient visits with improved documentation flow

            Create and teach providers how to use custom SmartPhrase templates via speed buttons.

            • 25% Reduction in surgeon hours spent on post-op documentation
            • 30 minutes Time saved per day in documentation efficiencies, per office location

            Schedule a Call with Our Strategic
            Physician Executive Team

            Talk to a Physician Informaticist

            The Anatomy of a Physician Efficiency Session

            On average, providers who report high personalization have Net EHR Experience scores more than 30 points higher than those who don’t.

            Peer-based Approach

            Physicians are shadowed by physician informaticists that provide recommendations on how to improve their EHR-based clinical workflows and processes.

            Advanced Learning

            Physician informaticist has at least one hour of uninterrupted and dedicated one-on-one time with the provider to provide EHR-based efficiency updates.

            Practice-wide Improvements

            Physician informaticist shadows the clinic staff (i.e., nurses, medical assistants, nurse practitioners) and administrative staff (i.e., front desk staff) and provides recommendations on how to improve their EHR-based clinical workflows and processes.

            Meet our Physician Executives