Virtual EHR Services

Watch the explainer about our
innovative approach to EHR Go-Live

The Virtual EHR Go-Live

This in-depth White Paper explains how we provide virtual EHR support to hospitals and providers from our state-of-the-art Virtual Command Center. Sign up today and learn more about the following:

  • The Virtual Command Center Model
  • How to Approach the Virtual Go-Live
  • Technology Stack
  • End-user Experience
  • Case Study from a Recent EHR Implementation
  • COVID-19 Analysis
  • Tips for a Virtual Go-Live







    EHR go-lives will never be the same

    Evaluate and refine your EHR support resources

    Reduce go-live support expenses up to 30%

    Improve the At-the-Elbow (ATE) support experience

    How do we satisfy the needs of end-users?

    ReMedi’s Virtual Command Center is designed to provide fast and effective EHR support on-demand. Our knowledgeable support resources connect with clinicians seamlessly, and the Virtual Command Center model we built escalates and resolves EHR issues quickly.

    • We house our virtual support experts at our modern Virtual Command Center in Houston, TX, focusing on safety and efficiency
    • Using strategically placed tablets located in each room at clinics, ReMedi virtual support is visible and available on-demand
    • ReMedi support views the EHR system exactly how the clinician sees it to quickly diagnose the problem utilizing the ReMedi Support App

    Not just another IT help desk

    Our team developed the Virtual Command Center Model to improve the At-the-Elbow support experience for healthcare providers, not just replicate the traditional IT help desk model. As former healthcare providers, we built a sustainable solution that improves IT support for the entire healthcare industry.

    • Virtual Command Center that generates real-time analytics for hospital leadership
    • On-demand, reliable EHR support
    • Continuous remote desktop access

    What would a CIO want to know?

    Up to 30% cost reduction; eliminate hotels, airfare, per diem, and high-number of ATEs on site

    Remote virtual support and centralized chain of command: problems are quickly addressed and solved

    One skilled ReMedi virtual support seamlessly supports up to 10 clinicians remotely

    Our Virtual Command Center uses tools that are HIPAA compliant

    Sign up now to get a copy of our White Paper!

    See the Virtual Command Center in Action

    Personalization

    Personalization

    The ultimate success of a new EHR implementation a direct result of how comfortable the end-users are with the system. We find that many traditional training methods don’t engage providers in a meaningful way. These methods fail to help providers understand how EHR technology positively impacts their specific clinical practice.

    The ReMedi Health Solutions team thinks beyond basic functionality and designs EHR Personalized training for providers—so that organizations can rest assured that their IT investment was well spent. By developing active EHR Training Programs, EHR Personalized for Clinicians, Healthcare Systems avoid the negative performance that often occurs with large-scale Healthcare IT deployments and achieve stability.

    Physicians Leading Clinical Change Management

    ReMedi Health Solutions is a National Healthcare IT Consulting Firm in Texas led by experienced physicians.

    Our expertise lies in the implementation and training of the top EHR Vendors.

    We also specialize in system selection advisory, optimization, integration and testing, Go-Live Support, and revenue enhancement, among other service lines.

    We’ve achieved a track record of excellence working with the nation’s top healthcare providers.

    We’re here to help you develop a smarter approach to solving your Healthcare IT Consulting Firms challenges.

      Let’s Start a Conversation









      EHR Training Process

      Starting before EHR Implementation, we deliver training content through a mix of small-group education, individual EHR Personalization sessions, and stabilization support following Go-Live Support. We design a strategic roadmap for long-term success and develop critical roles and responsibilities for sustainable IT engagement.

      Virtual Sessions

      Virtual support solutions improve the provider experience via video conference and desktop access.

      Individual Sessions

      Providers are engaged in specialized one-on-one training, in conjunction with formal classroom training sessions.

      Personalization

      Providers are guided through the development of preference lists and custom order set defaults within the system.

      Small Group Training

      Super users are trained while clinician team members shadow for additional user support and training.

      Post Go-Live Support

      Immediate support after the Go-Live to increase provider usability and acceptance across the organization.

      A System-Wide Approach

      ReMedi designs customized training solutions that incorporate clinical workflows, evidence-based content, financial performance, and patient experience. Our clinicians and management consultants work with clients to:

      • Improve physician satisfaction and engagement by enhancement of workflow and enabling efficient use of available tools.
      • Enable physicians to more easily and accurately document patient conditions, comorbidities and acuity.
      • Improve financial performance by capturing patient complexity.
      • Evaluate reporting capabilities which allow the tracking of provider documentation and implications for the revenue cycle.
      • Improve intra- and interdepartmental workflows between registration, physicians, and coding.

      East Coast Health System

      5 hospitals with 1,700 beds 16,000 employees

      ReMedi provided on-the-ground support during go-live. Our consultants coached physicians on methods to reduce time spent noting, and developed processes to increase efficiency in Admissions and Discharges.

      2400+

      Personalization sessions completed in under 2 months

      Go-Live Support

      Go-Live Support

      Client involvement and collaboration are the keys to success. ​Communication with staff, managing schedules, and maintaining a positive environment all contribute to optimal productivity and efficiency.

      ReMedi Health Solutions utilizes decades of Healthcare IT Consulting Staffing knowledge and partnerships to provide the most reliable employees to accomplish project goals. ​ReMedi Health Solutions strictly uses the most skilled talent across all levels of EHR to achieve success. ​Our team works directly with your team to assess the skill sets of our consultants and provide the best activation support possible.

      The Go-Live Process: Beginning to End

      ReMedi’s network provides an active group of qualified and proven EHR consultants screened through a technical recruiter. ReMedi’s core team of professionals all have the following traits: excellent communication skills, professionalism, operational knowledge of workflow and patient care, ability to handle complex questions, ability to identify and report technical and training issues, experience working in a collective group with seamless integration, and strong references from previous projects. ​Our consultants are certified and credentialed and have extensive proficiency with the EHR software and workflows.

      • Validation of engagement framework
      • Chart Development
      • Review Project Plan​
      • Review of Resource Plans
      • Finalization of Resource Plans​
      • Development of resource requirements ​
      • Detention of KPIs and Tracking Process ​
      • On-boarding and orientation agenda and logistics​
      • Configuration of scheduling ​
      • Communication Protocols

      Schedule a Strategic
      Meeting with our Healthcare
      IT Recruitment Team

      Schedule a call with our team today to learn more about our strategic resourcing services:

      • Key processes and requirements when screening EHR candidates
      • Identifying candidates that can alleviate Change Management issues and support healthcare executive agendas
      • How to reduce clinician burden with EHR consultants
      • EHR optimization efforts
      • Reporting & Analytics

        Let’s Start a Conversation









        Our Commitment to Your Success

        Throughout the EHR Go-Live Support Services Process in Texas, our leadership will meet with your leadership team to asses the progress of Go-Live Support Services EHR Implementation, which includes reviewing all phases in detail. We review reports and make recommendations on which areas of the hospital need more focus, and provide those particular users internal EHR Training. One week before the end of Go-Live Support, we distribute a survey to all end users of the EHR, and review the results collaboratively in the close-out meeting.

        ReMedi Health Solutions Go-Live Support

        • Management​
        • Team coordination and management​
        • Client Relationship Management​​
        • Team Status Reporting​
        • Quality Reporting​
        • Financial Reporting ​
        • Resource finish process ​
        • Full-time equivalent conversion process ​
        • Resource close-out reporting

        Training

        EHR Training, Support, & Adoption

        A system-wide approach​ to improve physician satisfaction and engagement.

        ReMedi Health Solutions‘ EHR Training regimens enhance workflow and enable the efficient use of available tools​ to improve financial performance. Our methods capture patient complexity ​ and improve intra-departmental and inter-departmental workflows between registration, physicians, and coding.​ With individual sessions,​ providers are engaged in specialized one-on-one EHR Training in conjunction with formal classroom training sessions.​

        ReMedi designs customized EHR Training Solutions that incorporate clinical workflows, evidence-based content, financial performance, and patient experience. Our clinicians and consultants enable physicians to more efficiently and​ accurately document patient conditions, comorbidities, and acuity​. ReMedi consultants evaluate and monitor reporting requirements, which allow the​ tracking of provider documentation and indicate implications for the revenue cycle.

        ReMedi provides expertise to ensure physician buy-in. ReMedi leverages clinical knowledge and experience to drive proven strategies. Our strategies have worked time and time again in major organizations.

        A Strategic Approach

        No organization welcomes change. At ReMedi, we enforce communication to drive essential messages to the proper audience at critical points of EHR adoption. ReMedi approaches every department as a whole, working together as a team to achieve success. ReMedi’s clinical approach to EHR helps impact clinical staff efficiency and experience.

        Physicians Leading Clinical
        Change Management

        ReMedi Health Solutions is a National Healthcare IT Consulting Firm in Texas led by experienced physicians.

        Our expertise lies in the EHR Implementation and EHR Training of the top EHR Vendors.

        We also specialize in EHR System Selection Advisory, EHR Optimization, EHR Integration and Testing, EHR Go-Live Support, and revenue enhancement, among other service lines.

        We’ve achieved a track record of excellence working with the nation’s top healthcare providers.

        We’re here to help you develop a smarter approach to solving your Healthcare IT Consulting Firm challenges.

          Let’s Start a Conversation









          Education Solutions

          ReMedi provides an experienced team to help deliver quality and practical end-user EHR Training Solutions. Our team offers the best practice EHR Training methods through years of clinical experience and Healthcare IT Consulting knowledge, includes:

          • Virtual Training
          • Classroom Training
          • One-on-one Training
          • Curriculum and Content Development
          • Physician Trainers
          • Post Implementation Strategy and Support

          We’re prepared to support and lead your training initiatives so that your providers can seamlessly focus and implement the necessary changes during this critical time.

          Integration & Testing

          Integration & Testing Solutions

          Before any EHR installation, the organization and EHR must be in sync with one another. The EHR must complete a thorough testing process.

          The most important item to address before installing any EHR is patient safety. The health organization must meet all proper standards and protocols before moving forward with the EHR Implementation. ReMedi has a proven process to make sure all of these measures are assembled and tested, ensuring patient safety.

          ReMedi Health Solutions leverages its years of clinical knowledge to address all proper Integration & Testing in any given medical environment. ReMedi rigorously tests each component of the EHR, addressing and correcting all issues before implementation.

          The EHR System and the Health Organization need to work flawlessly together. Each department needs to sync, including third parties. ReMedi’s advanced clinical knowledge allows us to know the detailed workflows throughout an organization. ReMedi prides ourselves on our meticulous process to ensure that all interfaces work seamlessly throughout the organization.

          Schedule a Strategic
          Meeting with our Healthcare
          IT Recruitment Team

          Schedule a call with our team today to learn more about our strategic resourcing services:

          • Key processes and requirements when screening EHR candidates
          • Identifying candidates that can alleviate Change Management issues and support healthcare executive agendas
          • How to reduce clinician burden with EHR consultants
          • EHR optimization efforts
          • Reporting & Analytics

            Let’s Start a Conversation









            Data Matters

            Establishing reliable and quality data is the highest priority for patient safety. This discrete data plays a significant role in the business side of healthcare in addition to patient care. Reimbursement models revolve around quality patient data, ensuring an organization’s stability post-implementation.

            The ReMedi team helps decipher which data is pertinent and relevant for successful conversion. This process is fundamental in understanding the methodology behind data conversion. This data has a direct correlation with functionality and decision making in choosing the correct EHR system.

            Get in touch

            No matter your current interface module, ReMedi can enhance or redesign the system, depending on your requirements. We design the interfaces, plan mapping, and data translation, ensuring the integrity of your data. Get in touch with us today to learn how we can optimize your healthcare system.

            The ReMedi Standard

            ReMedi has the resources and clinical knowledge to ensure a smooth transition of existing interfaces to and from the EHR. Our deep experience allows the focus to remain on the new implementation and alleviates stress on current staff, resulting in a cost-effective approach.

            • Clinical Expertise
            • Best Practices
            • Years of Experience
            • Proven track record

            Chart Abstraction

            EHR Data Migration consists of three important elements. A Data archive is all the historical data that is easily accessible from your new EHR. Electronic Data Conversion involves getting discrete data like labs, radiology, procedures, vitals, problems, allergies, medications and immunizations into your new EHR. During the data conversion process, items like problems and medications need to be validated before being committed to the new EHR. Items like past histories often need to be manually abstracted and are beneficial to be ready in the patients’ chart. ReMedi specializes in this often-overlooked process called Chart Abstraction or Chart Prep.

            ReMedi’s success with chart abstraction relies heavily on our clinically experienced team. We utilize a talented group of MDs, RNs, and Abstractors with in-depth clinical knowledge that enables the procurement of the optimal information needed by clinicians at the point of care. During this process, our team parses out incorrect or duplicative data and addresses the inaccuracies as needed.

            Schedule a call with our Clinical Data team

            At ReMedi, we believe healthcare data is the responsibility of clinical IT experts. We created an approach to health data that improves the quality of data for our healthcare partners as well as clinician satisfaction. We encourage healthcare system leaders to schedule time with our team to view a demonstration of our clinical approach to patient chart abstraction.

            Get in touch with our team if you’re interested in:

            • Improving patient data & safety
            • Reducing clinician burden
            • Improving data collection and charting processes
            • Increasing patient volumes
            • Reducing staffing costs for abstraction time








              Return on Investment from Leveraging
              an External Data Team.

              Potential revenue increase through one additional patient visit per provider per day

              Key Considerations

              • Reconciling PAMIs in a patients’ chart takes about 10 minutes per patient. A typical provider sees about 20 patients per day. This is about 200 minutes required to prep the charts.
              • Clinicians experience increased burden of abstraction in addition to stresses of learning a new EHR.
              • Cost-effective as ReMedis’ abstractors per hour rate is lower than overtime costs of leveraging own providers or clinicians.
              • Increase EHR adoption, reduce burnout and improve patient experience by providing chart preparation assistance.

              Real-time Analytics
              Chart Abstraction Dashboard

              Leadership has a birds-eye view of chart preparation activities across all practice areas

              • Comprehensive insights on clinical data and abstraction time is analyzed for resource planning.
              • Our clinical staff utilizes the data to ensure accurate charts are prepared ahead of the scheduled patient visits.

              Improve Clinician Adoption and Patient Outcomes with the Power of Accurate Data.

              Clinical Approach

              Our entire chart abstraction process is led and managed by MDs and RNs, and the chart abstractors have clinical experience. This deep understand of healthcare gives our team the agility to work quickly and accurately, ensuring each chart is prepared ahead of the schedule.

              Concierge Model

              Providers are relieved to know that they are paired with a clinically trained abstractor to prepare their patient data on their behalf, with their style and preferences in mind. This collaboration leads to better quality data, happier clinicians, and better patient outcomes.

              Immediate ROI

              Clinicians are already burdened by a new technology, and yet are responsible to abstract patient data on top of learning the new system. Leveraging an external clinical data team, health systems avoid clinician burnout and increase the adoption of the EHR.

              Our Concierge Model

              • ReMedi chart abstractors are teamed up with your clinicians to better understand what clinical data they need abstracted.
              • ReMedi MDs and RNs provide oversight on the entire chart abstraction process.
              • The concierge model enables efficient and accurate data committed to chart based on your clinician’s preference and needs.
              • Our clinical data team ensures quality assurance by validating patient data with legacy EHR data.

              Save clinicians 10-20 minutes per chart while maintaining patient volumes.

              Our Approach to Chart Abstraction

              After multiple data sources are made available for reconciling the patient chart via CCD file, we ensure unnecessary, duplicate, and inactive data are not committed to new EHR chart. Our clinical abstraction team only inputs valuable data needed during delivery of care so that it is available at each patient visit.

              Patient Records

              Charting on blank patient records increases time and effort for clinicians and negatively impacts the patient flow at the point of care.

              Entering key clinical data elements needed upfront reduces the burden of every patient feeling like a new patient visit.

              Migrate Data

              PAMI: (problem lists, allergies, medications, immunizations), histories, health maintenance, radiology, labs, etc.

              Note: Often PAMIs have multiple sources, i.e. Care Everywhere, HIE, Immunization Registries and Surescripts.

              Quality Assurance

              Cross referencing with legacy systems, our clinical staff transfers data, validates accuracy, and ensures timeliness.

              Our abstractors team up with your clinicians to gather feedback and maintain an ongoing efficient and accurate data migration.

              Implementation

              ReMedi EHR Implementation

              Enable End-Users and Get the Most Out of Your IT Investment

              The ultimate success of a new National Healthcare IT Consulting Firms platform is a direct result of how comfortable the end-users are with the system. We find that most traditional training methods don’t engage providers in a meaningful way. They fail to help them understand how the technology can make an impact on their specific clinical practice.

              The ReMedi Health Solutions team thinks beyond basic functionality and designs personalized training for providers so that organizations can rest assured that the IT investment was well spent. By developing proactive EHR Training Programs, clinicians begin to feel that the technology is more personalized. As a result, health systems avoid negative performance that often occurs with large-scale IT deployments and maintain operational stability.

              Leverage our decades of
              EHR experience

              Our expertise lies in the EHR Implementation and EHR Training of the top EHR Vendors. We also specialize in EHR System Selection Advisory, EHR Optimization, EHR Integration and Testing, EHR Go-Live Support, and revenue enhancement, among other service lines.

              We’ve achieved a track record of excellence working with the nation’s top healthcare providers on implementation support, including:

              • System Selection Advisory
              • Clinical Leadership
              • Operational Readiness
              • Training
              • User Settings Labs (Personalization)

              • At-the-Elbow Support

              • Virtual & Hybrid Go-Live Support

              • Chart Abstraction

                Let’s Start a Conversation









                Go-Live with ReMedi

                ReMedi Health Solutions utilizes decades of IT staffing knowledge and partnerships to provide the most capable team members to accomplish a successful Go-Live initiative. ​We strictly select the most reliable talent across all levels of EHR to achieve Go-Live Support Success. ​ReMedi works directly with your organization to asses the skillsets of our consultants, and provide the best activation support possible. ​

                The ReMedi Health Solutions network consists of an active group of qualified and proven consultants screened through a technical recruiter. ReMedi’s core team of professionals all have the following traits and qualities:

                • Excellent communication skills
                • Utmost professionalism
                • Operational knowledge of clinical workflow
                • Experience with patient care
                • Ability to solve complex problems
                • Ability to identify and report technical and training issues
                • Experience working in a collective group
                • Experience with seamless EHR integration
                • Strong references from previous projects ​

                All ReMedi Health Solutions consultants are either certified or credentialed and have a high level of proficiency with the software and workflows.

                Key activities include: validation of engagement framework, chart development​, reviewing project plan​s, and reviewing resource plans​.

                Key activities include: finalization of resource plans​, development of resource requirements, and detention of KPIs and tracking processes.

                Key activities include: on-boarding, creating an orientation agenda and logistics, configuration of scheduling, and communication protocols.